2020

Redefine Oracle Mobile self service procurement

Overview
In Oct 2020, We started to redesigning the Oracle Mobile Self Service Procurement (SSP) app with aims towards an MVP offering that goes beyond the bare-bones product we have today to better satisfay the functionaltiy customers require for our app to be a viable solution and applying the newly released Redwood design system
My role
Responsible for the end to end discovery, ideation, user research and final interaction design of half of the product features
Team
2 Designers, 2 Researchers, 1 Strategy, 2 PMs and multiple development teams based in India
Problem statement
Oracle enterprise users want to have the convenience of request goods or services on the go, so they can save time for their core job functionality.  How might we help users to request what they want quickly and smoothly?
User validated at each step
Top pain point

Limited Functionality

Users don't have billing edit capabilities on mobile or requesting services with forms. This is the biggest user uptake blocker.

Confusing information hierarchy

“I dont always know why certain results are returned, or the ranking method or where results will take me, e.g. punchout to an external site, smart form to a form".

Missing content

Users complain about "missing images interrupt my eye as I scan through" and the whole product has lots of labels with empty values.

FINAL DESIGN
Make submitting requisition fast and easy
After rounds of iterations, we were able to deliver an E-commerce like yet more focused requesting experiences for the enterprise employees. The resulting designs are simple enough that anybody can request goods without further onboarding, yet powerful enough to meet the advanced editing and diverse requesting needs.

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Impact
Significant increase on the user up-taking willingness
The new design is under developing and has been road-showed at various of leadership and customer meetings. We have received a tremendous amount of satisfaction and up-taking willingness.
Trailblazer project for our company-wise design system
Due to the unique timing of this project, we had a lot of opportunities influencing the overall design systems: from uncovering gaps in current components and submit ticket to help shape mobile design and responsive guidelines.
Start small and radiate big
Although Mobile SSP is only a modest first step, the design processes, the diligent information architecting are now starting to influencing the complex desktop solutions as well. We have already scaled the mobile designs to desktop both visually and functionally.
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